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Privacy Policy

Privacy Policy

Effective Date: February 4th, 2025

1. Introduction Petfolk Veterinary Care, PLLC herein after ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we may collect, use, disclose, and safeguard each users information when you visit our website and use our services. By accessing and/or using our platform, each user agrees to this Privacy Policy.

2. Information We Collect We collect the following types of information from users who utilize our platform:

  • Personal Information: Name, email address, phone number, invoicing details, and other information you provide when registering or using our services;

  • Professional Information: Veterinary credentials, licensing details, and employment history (for relief professionals);

  • Usage Data: IP addresses, browser type, device information, and any and all interactions with our platform.

  • Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.

3. How We Use Your Information We may use your information to:

  • Facilitate connections between veterinarians and Pet Care Centers in need of relief services;

  • Process transactions and manage payments;

  • Improve our platform functionality and user experience;

  • Communicate with users regarding updates, promotions, or customer support and/or;

  • Ensure compliance with legal and regulatory requirements.

4. How We Share Your Information We do not sell or rent your personal information. However, we may share it with:

  • Pet Care Centers for booking and verification purposes.

  • Third-party service providers assisting with payments, hosting, and analytics.

  • Law enforcement or regulatory authorities if required by law.

5. Data Security We implement industry-standard security measures to protect user's data from unauthorized access, disclosure, or alteration. However, we make no guarantee of unauthorized access.

6. Your Rights and Choices You may:

  • Update or correct your personal information;

  • Request the deletion of your account and associated data;

  • Opt out of marketing communications;

  • Restrict certain data processing activities.

7. Retention of Data We retain personal data for as long as necessary to provide our services and comply with legal obligations.

8. Third-Party Links Our platform may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies prior to utilizing their websites.

9. Children's Privacy Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy We may update this policy periodically. Any changes will be posted with an updated effective date.

11. Contact Us For questions about this Privacy Policy, please contact us at flex@petfolk.com.